Delivery Information

  • All items unless stated otherwise are delivered via recorded or tracked delivery.
  • Delivery is a flat cost regardless of your order size.
  • All items are sent via a reliable courier service or Royal Mail.
  • Items may arrive separately if you order multiple items due to warehouse locations.

Processing times

All orders for none personalised items are processed within 1-2 working days, standard delivery usually takes between 1-3 days from dispatch for UK Delivery’s however due to reasons out of our control such as adverse weather please allow 10 days for the delivery from receiving your dispatch notification.
We mark items as dispatched as soon as they have been processed for delivery at one of our warehouses at which point the order is now out of our control in regards to making any alterations,
So please make sure you select the correct colour and sizes and provide the correct delivery address.
Personalise it Later Books Same Day (Orders up to 3pm*)
Gift Vouchers Same Day (Orders up to 3pm*)
Unpersonalised Activity Books Same Day (Orders up to 3pm*)
Unpersonalised Coin Sets Same Day (Orders up to 3pm*)
Softback Children’s Books Same Day (Orders up to 11am)
Original Newspapers Same Day (Orders up to 11am)
Unembossed Football Books** Same Day (Orders up to 11am)
Hardback Books Up to 2 Days
Football, Sports and Themed Newspaper Books Up to 2 Days
Calendars, Activity & Notebooks Up to 2 Days
Posters & Reprints Up to 2 Days
Bespoke Newspaper Date Books Up to 3 Days
Bibles, Novels & Board Books Up to 3 Days
Plush Sets, Personalised Coin Sets Up to 3 Days
Advent Boxes Up to 3 Days
Giftsets Up to 2 Days
Embroidery Up to 2 Days
Laser & Engraved Up to 2 Days
All Printed Products, Fired Ceramics & Fired Glass Up to 4 Days
Gold Foil Blocked Pencils Up to 7 Days

***Telegraph Newspaper Date Books up to 5 days lead time until further notice

Personalised Books & Gifts Add 1 to 3 days to above dispatch times for delivery

Our UK Delivery Methods.

RM48 Tracked (Default Method), or Courier – 2-3 days from dispatch

We have 3 postage rates

  • Rate 1: None personalised goods free unless stated otherwise.
  • Rate 2: Personalised Books £4.99 per order.
  • Rate 3: Personalised Gifts (None Books) £4.99 per order.

Examples

Example 1:

You purchase an item with Free Delivery.

& and a Personalised Book with delivery at £4.99 at the same time.

You pay Total £4.99 Delivery.

Example 2:

You purchase a Personalised Book with delivery at £4.99

& Purchase Two Personalised Candles with delivery at £4.99

You Pay Total £9.98 Delivery.(£4.99 for Books, £4.99 for Personalised Gifts)

UK Urgent Courier (£7.99 Per Rate) – 1 Day from dispatch

UK Urgent Courier Deliveries (signed for)

Sent on a 24-hour next day service (working days only).
Urgent delivery is NOT available for deliveries to the Channel Islands or Isle of Man.

The delivery time does not include normal processing times.

  • Rate 1: None personalised goods £7.99 per order.
  • Rate 2: Personalised Books £7.99 per order.
  • Rate 3: Personalised Gifts (None Books) £7.99 per order.

Example:You purchase a Personalised Book with urgent delivery at £7.99

& Purchase Two Personalised Candles with delivery at £7.99

You Pay Total £15.98 Delivery.(£7.99 for Books, £7.99 for Personalised Gifts)

Notes:

  1. A day is defined as a working day – Monday to Friday
  2. A full day counts on orders placed before 11am (so order received on Tuesday 3pm on 4-day delivery means next Monday.)
  3. Next day delivery (where offered) only if order received before 11am.

International Customers

We are pleased to say we now offer fast international delivery to customers via our website

Prices for international delivery are quite steep so we would recommend you order all your intended purchases in one order as we have managed to secure fixed delivery rates for our Urgent – International Service (tracked and signed for).

 

EU (+ Andorra, Faroe Islands, Greenland, Iceland, Liechtenstein, Monaco, San Marino, Switzerland & Vatican City) Customers

 

Urgent Courier (£28 Per Rate) – Urgent delivery lead time from dispatch 1-3 working days

Urgent Courier Deliveries (signed for)

Sent on a 1-3 day service (working days only).
The delivery time does not include normal processing times.

  • Rate 1: None personalised goods (international delivery not available on rate 1 products.).
  • Rate 2: Personalised Books £28 per order.
  • Rate 3: Personalised Gifts (None Books) £28 per order.

Example: You purchase four Personalised Book’s with urgent delivery at £28

& Purchase Two Personalised Candles with delivery at £28

You Pay Total £56 Delivery.(£28 for Books, £28 for Personalised Gifts)

 

ROW

 

Urgent Courier (£50 Per Rate) – Urgent delivery lead time from dispatch 1-3 working days

Urgent Courier Deliveries (signed for)

Sent on a 2-5 day service (working days only).
The delivery time does not include normal processing times.

  • Rate 1: None personalised goods (international delivery not available on rate 1 products).
  • Rate 2: Personalised Books £50 per order.
  • Rate 3: Personalised Gifts (None Books) £50 per order.

Example:You purchase four Personalised Book’s with urgent delivery at £50

& Purchase Two Personalised Candles with delivery at £50

You Pay Total £100 Delivery.(£50 for Books, £50 for Personalised Gifts)

Please note – International Delivery times are subject to customs, which are beyond our control. We also cannot deliver to PO box addresses.

You can also order on eBay using the global shipping program*Some items are only dispatched within the UK

 

How Deliveries Are Made & To Where

SmokeyDs.com will deliver the Products ordered by you to the address you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you would like SmokeyDs.com to deliver the Products directly to a friend, a relative, or to your place of work.

Urgent Deliveries are always ‘sign-for’ service.

We cannot deliver to PO boxes,

Order to delivery is dependent on the item chosen. For delivery lead times on specific items chosen, please check on the “Processing times” details above. At peak times, such as Christmas, deliveries may take a day or two longer.

For UK orders (only), there is an Express Delivery option.

Delivery Issues

In the unlikely event you do not receive products after 14 days from dispatch please notify us immediately.

Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been dispatched to you.

Items ordered by you which do not arrive must be reported missing prior to 28 days from dispatch we cannot make a claim with the courier if the date on which you ordered them passes 28 Days from dispatch.

For example, You place your order on the 1st, We dispatch you’re order on the 2nd, Your item generally should arrive between 1-3 Days within the UK, 1-3 Days within the EU, and 3-5 Days for the Rest of the world. We must allow time for the delivery and usual deduction for delays however if your item does not arrive after 7 days from dispatch please notify us as soon as possible and no later than 28 days from the dispatch in this scenario by the 29th

SmokeyDs.com shall have no liability to you unless you notify SmokeyDs.com of the problem within 28 days of the date on which you ordered the Products.

In any case, after delivery they will be held at your own risk and SmokeyDs.com will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.

 

Destination

Average delivery time

If dispatched on

Typically delivered by

Report to us if not arrived by

United Kingdom

1-3 days Monday 1st Tuesday 2nd – Friday 5th Monday 8th

Europe

1-3 days Monday 1st Tuesday 2nd – Friday 5th  Monday 8th

Anywhere else

2-5 days Monday 1st Wednesday 3rd – Monday 8th Tuesday 9th

Please note, we use First Class services within the UK, and many items can arrive extremely quickly (often 1-2 working days) however we have to advise that items can take their working day periods as stated in the average delivery time above.

Last modified 14/03/2020