Delivery Information

  • All items unless stated otherwise are delivered via recorded or tracked delivery.
  • Delivery is a flat cost regardless of your order size.
  • All items are sent via a reliable courier service or Royal Mail.
  • Items may arrive separately if you order multiple items due to warehouse locations.

Processing times

All orders are processed within 1-2 working days, standard delivery usually takes between 1-3 days from dispatch for UK Delivery’s however due to reasons out of our control such as adverse weather please allow 10 days for the delivery from receiving your dispatch notification.
We mark items as dispatched as soon as they have been processed for delivery at one of our warehouses at which point the order is now out of our control in regards to making any alterations,
So please make sure you select the correct colour and sizes and provide the correct delivery address.
Personalise it Later Books Same Day (Orders up to 3pm*)
Gift Vouchers Same Day (Orders up to 3pm*)
Unpersonalised Activity Books Same Day (Orders up to 3pm*)
Unpersonalised Coin Sets Same Day (Orders up to 3pm*)
Softback Children’s Books Same Day (Orders up to 11am)
Original Newspapers Same Day (Orders up to 11am)
Unembossed Football Books** Same Day (Orders up to 11am)
Hardback Books Up to 2 Days
Football, Sports and Themed Newspaper Books Up to 2 Days
Calendars, Activity & Notebooks Up to 2 Days
Posters & Reprints Up to 2 Days
Bespoke Newspaper Date Books Up to 3 Days
Bibles, Novels & Board Books Up to 3 Days
Plush Sets, Personalised Coin Sets Up to 3 Days
Advent Boxes Up to 3 Days
Giftsets Up to 2 Days
Embroidery Up to 2 Days
Laser & Engraved Up to 2 Days
All Printed Products, Fired Ceramics & Fired Glass Up to 4 Days
Gold Foil Blocked Pencils Up to 7 Days

Notes:

  1. A day is defined as a working day – Monday to Friday
  2. A full day counts on orders placed before 11am (so order received on Tuesday 3pm on 4-day delivery means next Monday.)
  3. Next day delivery (where offered) only if order received before 11am.

Shipping Costs & Times

UK Standard Delivery Free**

UK Next Day Delivery*  for a fixed rate £7.99 **Some products are not available on our next day service

*from dispatch please take into account our usual dispatch times

**Certain products are available in the UK only and come with a *£4.99 capped delivery charge for standard delivery and are not available with next day delivery  Any charges will be shown at checkout. Need help? Contact us!

You will be charge separate postage rates for items coming from different locations/or on different services.

Example you purchase an item with free delivery at the same time as an item with delivery at £4.99. Your items will be dispatched separately and you will be charged £4.99 for your complete order. Totals can be calculated at checkout.

4/4/2019 International customers until further notice we have currently stopped taking orders outside of the United Kingdom on our website you can however order on eBay using the global shipping program* Europe £7.99 and International Delivery £9.99** Some items are only dispatched within the UK

Overseas postage as I’m sure you appreciate is quite a bit more expensive, however as with UK deliveries we are in constant negotiations for the absolute best price on top international services. This means we are currently able to charge just £9.99 for tracked delivery anywhere in the world regardless of your order size.

Shipping Times

These shipping times are our current average, many times items arrive before they should, however in a couple of cases they can be a little late (customs hold ups, xmas post etc.)

Unfortunately due to our service agreements with Royal Mail, we have to wait longer to declare items as missing both within the UK and Internationally. UK deliveries we now have to wait 10 days from dispatch, and International deliveries we have to wait 28 days for Europe, and 28 days for Rest of World. .

 Destination

Average delivery time

If dispatched on

Typically delivered by

Report to us if not arrived by

United Kingdom

 1-3 days Monday 1st Tuesday 2nd – Friday 5th Thursday 11th

Europe

 3-5 days Monday 1st Thursday 4th – Monday 8th Monday 29th

Anywhere else

 5-10 days Monday 1st Saturday 6th – Friday 12th Monday 29th

Please note, we use First Class services within the UK, and many items can arrive extremely quickly (often 1-2 working days) however we have to advise that items can take their working day periods as stated in the average delivery time above.

Last modified 02/05/2019