April 6th 2020
Lead Times During Covid-19 Pandemic
You may experience your order being one or two days behind lead time during this pandemic. Understandably, our couriers and Royal Mail are busy working on essential duties causing their lead times to slip. On top of this, we are now running on reduced staffing levels in our factories.
Our production is operating under strict government guidelines with social distancing and other protective measures which make us less efficient but protect our staff. We are also running a lower staff count, with those working from home where they can. Other members of staff with health concerns or anxiety to be at the workplace have been furloughed.
80% of orders are still being dispatched and arriving on time, but please allow 1-2 days just in case.
March 25th 2020
We’d like to inform you SmokeyDs.com remains partially operational and it is very much a case of business as usual for our personalised Gifts & Books,
Some changes have been made to our working environments to adhere to the government advice but this will have no affect on your orders.
Please note due to COVID-19 we are no longer taking any orders until further notice for our non personalised gifts, including Home Essentials, Bicycle, Car, Motorcycle, Sports & Gym Equipment, Computer Accessories,DIY & Tools, Pets, Toys, TV Brackets Ect.
New products will continue to launch as normal,
Stay safe, and together we will get through this!
March 20th 2020
As we are facing a period of uncertainty caused by the Covid-19 virus, we would like to reassure you that we are doing all we can to keep things as consistent as possible for our customers.
We are currently operating as normal, with all orders being dispatched as usual. We do not at this moment have any closures planned, however, our staff and customers’ health is our top priority and we are continuing to monitor and follow Government guidelines during this time.
Please be aware that couriers and postal services are all facing high workloads alongside potential staffing issues, so delivery times may be slightly longer for the time being.
Please also note that stock levels are ever-changing as some of our products are in high demand currently, As a result of varying stock demand as well as the long-term economic effects of the virus we are currently only authorizing payments for orders, orders will be charged once accepted manually by us to avoid payments being taken if we cannot fulfill the order.
We will continue to keep our customers updated to the best of our ability
We will continue to update this page for the latest information regarding stock updates,
Of course, do not hesitate to contact us if you have any further questions at any point, our team is working hard to support you and we appreciate your patience.
Thank you very much for your patience and understanding from all of us here at SmokeyDs.com!