Processing times

All our non-personalised products are dispatched the same day/next working day if place before 10am.

Our personalised product processing times are as follows.


Delivery Information.


Products 

Dispatch Lead Time†
(from receipt of complete order information) 

Personalise it Later Books

Same Day (Orders up to 1pm*)
Gift Vouchers Same Day (Orders up to 1pm*)
Unpersonalised Activity Books Same Day (Orders up to 1pm*)
Unpersonalised Coin Sets Same Day (Orders up to 1pm*)
Softback Children’s Books Same Day (Orders up to 9am)
Original Newspapers Same Day (Orders up to 9am)
Hardback Books Next Day (Orders up to 9am)
Football, Sports and Themed Newspaper Books Next Day (Orders up to 9am)
Reprints Next Day (Orders up to 9am)
Activity Books Up to 3 Days
Bespoke Newspaper Date Books Up to 3 Days
Bibles, Novels & Board Books Up to 3 Days
Plush Sets, Personalised Coin Sets Up to 3 Days
Alcohol & Alcohol Giftsets Up to 2 Days
Embroidery Up to 2 Days
Laser & Engraved Up to 2 Days
All Printed Products, Fired Ceramics & Fired Glass (Includes Alcohol Gift Sets with a Side Glass)Up to 4 Days


Standard free Delivery will arrive within 2-3 Working days after dispatch.

Urgent Courier Delivery will arrive the next working day from dispatch.


Notes:


  1. A day is defined as a working day – Monday to Friday
  2. A full day counts on orders placed before 9am (so order received on Tuesday 3pm on 4-day delivery means next Monday.)
  3. Next day delivery (where offered) only if order received before 9am.


SmokeyDs.com will deliver the Products ordered by you to the address you give for delivery when you make your order.
You may specify a delivery address that is different from your invoice address, if, for example, you would like SmokeyDs.com to deliver the Products directly to a friend, a relative, or to your place of work.

Most items are normally sent via a ‘sign-for or tracked’ service and urgent deliveries are always ‘sign-for’ service.

We cannot deliver to PO boxes.

We offer no international delivery options currently.

In the unlikely event you do not receive products ordered by you within 14 days of the date on which you ordered them; SmokeyDs.com shall have no liability to you unless you notify SmokeyDs.com by email at admin@SmokeyDs.com of the problem within 14 days of the date on which you receive your dispatch confirmation.


Unless you have cancelled your order prior to dispatch, you will become the owner of the Products once they have been dispatched to you. In any case, after delivery they will be held at your own risk and SmokeyDs.com will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.